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Has Grocery Shopping Changed Forever?

Richard Schenker

Content Writer

 

As consumers, our grocery shopping behaviors and experiences have been drastically altered as a result of COVID-19. Grocers have had to make unprecedented changes to the shopping experience in order to safeguard their employees and customers. Unsurprisingly, it is expected that many of these changes will continue to persist and that new ones will form in a post COVID-19 era. Many believe that the grocery experience that we know and have come to take for granted, will be forever changed, as a result of the pandemic.

In order to understand which behaviors and experiences will stick and what else we can expect to change in a post COVID-19 world, it is important to first examine how consumers have been impacted during the pandemic, and what new realities have dramatically changed the current grocery shopping journey.

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Virtual Events. Don’t Copy and Paste. Make it an Experience.

Bond Brand Loyalty

Content Writer

 

When you work in corporate event production and live brand experiences, you’re always in motion.

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Why You Shouldn’t Play it Safe in Dangerous Times

Morana Bakula

Content Writer

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Loyalty Programs: A Safe Harbor in a Sea of Privacy Regulations

Francis Silva

Content Writer

There are millions of reasons companies need to get serious about data privacy—and that’s no exaggeration.

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COVID-19 and events: How to successfully move to virtual engagement.

Jon Fishman

Content Writer

 

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Expiry Exhaustion —  Move Beyond Traditional Loyalty to Improve Member Experience

Scott Robinson

Content Writer

This blog was written in response to the article "Aeroplan, it’s time to stop grabbing back the miles of your inactive customers" by Rob Carrick, that was published on January 14, 2020 on https://www.theglobeandmail.com/ 

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Beyond Millennials: Stop Treating Your Employees as Stereotypes

Judi Samuels

Content Writer

Hard truth: if you’re designing your employee experience (EX) strategies around segmentation by age group, you’re doing it wrong.  

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Starbucks Refill Tumbler: Habit Maker, or Habit Breaker?

In a follow-up to our November blog applauding Starbucks' Black Friday deal and how it used loyalty mechanics to encourage acquisition and habitual behaviors, Scott Robinson and Sayyada Rai  put the offer to the test and examined the real-world implications from two points of view.

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BUT FIRST, COFFEE (and second, and third, and...)

Scott Robinson

Content Writer

Starbucks' Black Friday deal shows us that loyalty mechanics can brew good things outside of formal loyalty programs. 

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Is Paid Loyalty Right for Your Brand?

Charanpal Brar

Content Writer

From discounts and free shipping to makeovers and workout classes, paid perks are taking off in the loyalty space.

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