Mkt Intel: AI and AR Are Modernizing Consumer Interactions

Scott Lewis

Bond’s Mkt Intel Trend Subscription Blog:

A Micro Blog Series Delivering Big Insights, all in 500 words or less.

In the retail landscape, the integration of innovative technologies such as Augmented Reality (AR) and Artificial Intelligence (AI) are the latest topic of debate… and with good reason. These technologies are not only reshaping shopping experiences, but they’re offering deep insights into customer behavior. These technological advancements are also pivotal in understanding and enhancing how consumers interact with brands, in turn, simplifying and enriching their shopping journeys.

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They Love Me, They Love Me Not… They Love Me!

Recent trends tell us that about 55% of Americans appreciate when brands utilize AI to assist with queries or resolve issues (2022, USA, Bond Data Lake). This number underlines the increasing expectation for intelligent, responsive interactions within the retail sector. AI and AR are at the forefront of this, not only facilitating a smoother shopping experience but also providing brands with valuable data on consumer preferences and behaviors.

AI, The Virtual Assistant

AI's role in refining search functionalities has become crucial. As seen in Walmart's implementation of voice-activated features, customers can now search for products, schedule deliveries, confirm orders using voice commands, and communicate with a virtual assistant to answer queries. This hands-free shopping tool is a primary example of how technology is catering to the demand for convenience and efficiency in shopping. Similarly, AR is transforming Walmart shopping into an interactive, informative experience. By navigating through shelves using mobile devices, customers can use AR tools to find products that align with their preferences in a more engaging manner. This approach not only enhances the shopping experience but also provides brands with real-time feedback on consumer choices and preferences.

1679994716420Image by: Walmart

E-Z-Does it

According to Bond’s Data Lake (2023), there is a 4.8x lift in stated loyalty to a program when a brand makes it easier to do business. A seamless, intuitive shopping experience is a major conduit to fostering brand loyalty. To further paint the picture, La-Z-Boy's 3D AR initiative on their e-commerce platform allows customers to visualize products in their own space. This not only aids in the decision-making process but also personalizes the experience, enhancing customer satisfaction and loyalty in the process.


Image by: La-Z-Boy

The Golden Ticket

The digital transformation within the retail sector is rapidly redefining shopping as an immersive, personalized experience. By harnessing the power of AI and AR, brands are not only simplifying and enriching the customer journey, but they’re also gaining valuable insight into consumer behavior. This shift towards a more intuitive, engaging consumer interaction is setting a new standard in the retail industry, where customer empowerment and seamless experiences are paramount. As technology continues to change, so too will the ways in which we shop and interact with brands, making the future of retail an exciting prospect to watch.

For more consumer behavior insights and market intelligence, click here