With the 2023 year in full swing, we see renewed attention on the hybrid work model as employers grapple with evolving and evasive work norms. At Bond, we’ve been less obsessed with hybrid work and more curious about the normalization of hybrid life. While it’s important to get the working model right for your business, are you putting the same energy into the next gen engagement models your customers are seeking?
We are thinking about it like this:
The necessity of the pandemic bubbled up engagement inventions that have been simmering just below the surface for some time. It’s those—the ones that address how customers want to interact well beyond a global health crisis—that are the ones that we predict have staying power. Chances are, if you’re investing in these areas, you are disproportionately growing your loyalty game, and your business.
Hybrid Life Checklist:
A guide to prioritizing the new realities of the CX dynamic
See how your customer engagement plans stack up against our top five most important hybrid-life-fueled engagement predictions:
How are you dealing with Hybrid Work and Hybrid Life? We’d love to hear!