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Shahzad Chaudhry

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Customer-centricity is the Key to Post-COVID Success for Airlines

Shahzad Chaudhry

Content Writer

The impact of COVID-19 has arguably hit the aviation industry harder than any other. According to The International Civil Aviation Organization, by the end of 2020, we could see reductions of up to 1.5 billion passengers globally, leaving airlines and airports facing a potential loss of revenue of up to USD 314 billion and USD 100 billion, respectively.

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