Blog

 

The Future of Events is Here…And There.

Kay Van Slooten

Content Writer

There is no easy way to predict what’s next in this pseudo post-pandemic world but, when it comes to events, the future is already here…and there.

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Virtual Events. Don’t Copy and Paste. Make it an Experience.

Bond

Content Writer

 

When you work in corporate event production and live brand experiences, you’re always in motion.

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Why You Shouldn’t Play it Safe in Dangerous Times

Morana Bakula

Content Writer

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COVID-19 and events: How to successfully move to virtual engagement.

Jon Fishman

Content Writer

 

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Beyond Millennials: Stop Treating Your Employees as Stereotypes

Bond

Content Writer

Hard truth: if you’re designing your employee experience (EX) strategies around segmentation by age group, you’re doing it wrong.  

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Is Paid Loyalty Right for Your Brand?

Bond

Content Writer

From discounts and free shipping to makeovers and workout classes, paid perks are taking off in the loyalty space.

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Purposeful Moments: Start Your CX Journey in the Here and Now

Kay Van Slooten

Content Writer

Customer experience (CX) has become a critical focus area for businesses seeking to connect with their customers in meaningful ways and differentiate themselves from their competitors. So popular is the topic of CX, it has its own global day (“CX Day”) to celebrate brands that create great customer experiences.

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Cracking the Employee Experience Code

Bond

Content Writer

Employees are the face of your brand. They are the difference between a “good experience” and a “great or differentiated experience”—they are the ones that form emotional bonds, and bring the brand promises to life. Numerous studies, have shown that a positive interaction between a customer and an employee results in enhanced brand perception, likelihood to increase spend and more willingness to forgive brand missteps—small and large.

Bottom line: employees can’t be replicated.

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Top 10 CX Fundamentals

Bond

Content Writer

Happy CX Day! In this video, people from across our organization share fundamentals that are key to delivering and achieving CX transformation success.

Put on by the Customer Experience Professionals Association, CX Day is a global celebration of the brands and professionals that create great experiences for their customers.

 

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