Loyalty Is On The Move

Posted by Maria Pallante

Jan 24, 2019 9:06:04 PM

 As featured in Loyalty 360

Keep up with an innovative mobile loyalty strategy

Loyalty—it’s in your customers’ pockets and at their fingertips. Smart brands are acquiring, engaging, and retaining customers with a loyalty strategy that harnesses the simplicity and readily-adopted nature of mobile. Here are some ideas on how leverage new integrations in mobile technology to personalize and enrich your customers’ journey.

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Topics: Digital Loyalty, Digital Platforms, Mobile Loyalty, CX, Journey Map, customer engagement, Loyalty Strategy, Loyalty Marketing, Loyalty Solutions, Loyalty Program

Top 10 CX Fundamentals

Posted by Bond Brand Loyalty

Oct 1, 2018 6:47:00 AM

Happy CX Day! In this video, people from across our organization share fundamentals that are key to delivering and achieving CX transformation success.

Put on by the Customer Experience Professionals Association, CX Day is a global celebration of the brands and professionals that create great experiences for their customers.

 

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Topics: customer engagement, custoemr experience, mobile, Employee, CX, Training and Learning, Coaching, Employee Engagement, Brand Loyalty

The Power of Purpose, Value and Empowerment

Posted by Kay Van Slooten

Aug 2, 2018 4:46:26 PM

In a moment of huge frustration, it’s often down to individual staff members to deliver an experience that takes that frustration away and allows one to breathe a sigh of relief and appreciation. On a recent visit to the U.K., I got to experience this first hand.

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Topics: Employee Engagement, customer engagement

[Guest Blog] 4 Customer Engagement Truths for Loyalty Marketers

Posted by Bond Brand Loyalty

Nov 29, 2017 2:27:46 PM

Weclome to a guest blog by Andrew Dorn, Director of Marketing Channels at RedPoint Global, a proud partner of Bond Brand Loyalty.

Loyalty programs have become extremely popular in recent years, and for good reason. Providing rewards to repeat customers is a good way to get them to keep coming back. But that’s not the whole story. To truly engage consumers and keep them loyal to your brand, you need a comprehensive strategy that centers around understanding customer behaviors, preferences, and interaction histories. Only once you have built and implemented this customer engagement strategy you can be confident of driving greater retention and loyalty over time.

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Topics: customer engagement, Customer Experience, Brand Loyalty

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