#autobond: Making Goal Setting Work in 2016

Posted by Chris Travell

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Feb 10, 2016 12:42:18 PM

I get worried sometimes when I hear manufacturers talk about their goals. Obviously everybody in the dealer network needs to know where the goal posts are, but sometimes the goals can be so unrealistic that they are actually setting dealers up for failure. Is it reasonable, for example, that a brand will jump up 15 spots on JDPA or NVCS? Maybe not, especially when few resources, aka – money and management expertise, are dedicated to achieving the goal.

Here’s a few more thoughts about goal setting in 2016. Let’s be practical about this. 

Let me know what you think.

Until next time.

 

Chris Travell
Director, North American Automotive Solutions

Topics: Customer Experience, #autobond